Exchange and Return Policy

At Naya, we strive to offer the highest quality products and a satisfying shopping experience for our customers. If you wish to return or exchange a product, please see the following policy:

Return period

A return request can be submitted within 3 days of the date of receiving the order , in accordance with the conditions outlined below, without prejudice to any rights established for the consumer under the regulations in force in the Kingdom of Saudi Arabia.

Replacement period

A replacement request can be submitted within 7 days of the date of receiving the order , provided that the product is in its original condition and meets the replacement requirements.

Conditions for accepting returns or exchanges

The following conditions must be met for the application to be accepted:

• The product must be in its original condition and has not been used or tested.
• The original packaging must be in good condition.
• The product must not have been damaged or improperly stored after receipt.
• Provide the order number or proof of purchase.
• Submit a return or exchange request within the specified period.

Cases in which a refund or exchange is permissible

The customer can contact us in the following cases:

• A different product was received than the one ordered.
• The product arrived damaged or defective.
• There is a deficiency or error in the contents of the application.
• There was a clear defect in the product upon receipt.
• The desire to exchange or return the product is available when it meets the conditions outlined in this policy.

In the event that a damaged or incorrect product arrives, please contact us and attach clear photos of the product and the order to facilitate handling the situation.

Products that are non-returnable or non-exchangeable

For the safety and health of our customers, we may not accept returns or exchanges for products that:

• It has been opened, used, or tested.
• Remove the security seal or original packaging, if any.
• It was damaged as a result of misuse or improper storage after receipt.
• They cannot be resold for health reasons or due to the nature of the product, within the limits permitted by applicable regulations.

Shipping fees

If the reason for the return or exchange is a mistake by Naya or if there is damage or a defect in the product upon arrival, the store will bear the shipping costs associated with processing the order.

If the customer wishes to exchange or return the product without any error or defect, the customer may bear the shipping costs, depending on the situation.

refund

After receiving the returned product and verifying that it meets the return conditions, the refund is approved and returned through the payment method used in the order or the method agreed upon with the customer.

The time it takes for the amount to appear in the customer's account may vary depending on the bank or payment service provider.

Contact us

To request a return or exchange, or to inquire about a specific case, you can contact us through the contact methods shown at the bottom of the page .

The Naya team is happy to serve you and answer your inquiries.